Generative AI and Knowledge Systems for Customer & Users

Transform Enterprise Knowledge into AI-Driven Intelligence

Centric enables enterprises to adopt Generative AI responsibly, securely, and with measurable business value. Our focus is not experimentation - it is controlled deployment of LLMs, Retrieval-Augmented Generation (RAG), and knowledge assistants integrated with enterprise systems, governance frameworks, and data controls.

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Why Generative AI & Knowledge Systems Matter

Organizations are overwhelmed with unstructured data - documents, policies, manuals, procedures, and historical knowledge that remains underutilized. Generative AI unlocks this knowledge, providing contextual answers, summarization, and intelligent guidance without exposing data externally or risking compliance.

Our approach ensures Generative AI is governed, secure, and architected for business outcomes - not hype.

LLM-Based Enterprise Solutions

AI models tailored to organizational context, securely integrated with line-of-business systems.

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Retrieval-Augmented Generation (RAG) Architectures

Ground responses in approved, version-controlled enterprise knowledge rather than open internet data.

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Knowledge Assistants & Document Intelligence

AI systems that cite sources, summarize, classify, and answer queries based on organizational documentation.

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Secure, Governed GenAI Implementations

Enterprise security, identity control, data boundaries, compliance, risk evaluation, and responsible AI.

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LLM-Based Enterprise Solutions

LLMs built for the enterprise - secure, contextual, and governed.

We architect custom LLM solutions aligned with business workflows, security policies, and compliance requirements.

Domain-tuned models

Leveraging generative AI to create domain-specific models that are finely tuned to industry needs, enhancing accuracy and performance for specialized applications.

Integration with ERP/CRM/KM platforms

Seamlessly integrating generative AI with ERP, CRM, and knowledge management platforms to enhance data flow, automate processes, and drive intelligent decision-making across business functions.

Identity & access control enforcement

Implementing generative AI to enforce robust identity and access control measures, ensuring secure and compliant management of user permissions across systems and platforms.

Enterprise-grade guardrails

Establishing enterprise-grade guardrails with generative AI to ensure secure, compliant, and efficient usage across systems, mitigating risks and maintaining operational integrity.

Retrieval-Augmented Generation (RAG) Architectures

Ground AI responses in your organization’s approved knowledge.

We design and implement RAG systems to deliver accurate, verifiable, and explainable responses using structured pipelines.

Data ingestion and indexing

Utilizing generative AI to efficiently ingest and index vast amounts of data, enabling faster retrieval and seamless integration into knowledge systems for enhanced decision-making.

Embedding models and retrieval stores

Integrating generative AI models with retrieval stores to enhance data accessibility, enabling efficient search, retrieval, and utilization of knowledge across systems.

Context injection and re-ranking

Leveraging generative AI to inject relevant context and re-rank results, optimizing search outcomes and ensuring more accurate and contextually appropriate responses.

Source-citation and traceability

Ensuring generative AI outputs are backed by verifiable source citations, enabling full traceability of information for transparency and trust in decision-making.

Knowledge Assistants & Document Intelligence

AI that understands your documentation and answers with evidence.

We build knowledge assistants that search, summarize, and classify enterprise documents - with transparent source citation.

Enterprise knowledge Q&A

Empowering organizations with generative AI-driven Q&A systems that provide quick, accurate, and contextually relevant answers, enhancing knowledge sharing and decision-making across the enterprise.

Policy and SOP assistance

Utilizing generative AI to assist in creating, updating, and adhering to policies and standard operating procedures (SOPs), ensuring consistency, compliance, and operational efficiency across the organization.

Summarization, extraction & classification

Leveraging generative AI to efficiently summarize, extract key insights, and classify information from large datasets, enhancing data accessibility and supporting informed decision-making.

Jurisdiction- and compliance-aware responses

Ensuring generative AI delivers responses that are tailored to specific jurisdictional and compliance requirements, maintaining legal and regulatory adherence across regions.

Secure, Governed GenAI Implementations

Responsible AI as a requirement - not an afterthought.

We define governance models, controls, and gated access to ensure safe, compliant adoption.

Role-based access and security controls

Implementing generative AI to enforce role-based access and robust security controls, ensuring sensitive data is accessible only to authorized users while maintaining compliance.

Data residency, sovereignty, encryption

Ensuring data compliance with local residency and sovereignty laws through advanced encryption techniques, securing sensitive information while maintaining full control over its location and access.

Risk, model drift & policy governance

Managing risks and model drift with generative AI while enforcing policy governance to ensure consistent performance, compliance, and accountability across AI-driven systems.

Regulatory alignment and auditability

Ensuring generative AI systems are aligned with regulatory requirements and providing full auditability to maintain transparency, compliance, and accountability in all operations.

How We Work

We follow a structured and responsible approach to building generative AI and knowledge systems that deliver accurate, trustworthy results. Our process begins with understanding your data, use cases, and governance requirements, followed by designing secure architectures and retrieval-augmented solutions. We focus on model quality, relevance, and explainability to reduce risk and hallucinations. From deployment to continuous optimization, we ensure your generative AI systems remain reliable, scalable, and aligned with business goals.

Assess & Architect

Evaluate systems, governance, and integration paths.

Prototype & Validate

Build controlled pilots with guardrails, testing real use cases.

Deploy & Govern

Rollout with security boundaries, identity enforcement, and monitoring.

Start with Secure, Responsible Adoption

Centric ensures Generative AI is implemented with governance, value alignment, and operational clarity. Engage our experts to architect your enterprise GenAI strategy and knowledge systems.

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End-to-End Generative AI & Knowledge System Services

We deliver comprehensive generative AI and knowledge system solutions that transform enterprise data into actionable intelligence. Our services include LLM integration, retrieval-augmented generation (RAG), knowledge graph development, prompt engineering, and model evaluation. We design secure, scalable architectures that ensure accuracy, compliance, and data privacy. From strategy and implementation to continuous optimization, we help organizations unlock the full potential of generative AI.

Intelligent Automation & Agentic AI Workflows

Centric delivers intelligent automation solutions powered by agentic AI that can plan tasks, execute actions, and orches...

AI Strategy & Use-Case Discovery

Centric helps organizations move from exploratory AI conversations to a structured, ROI‑driven adoption plan. Our AI Str...

Conversational AI & Copilot Solutions

Centric designs conversational AI solutions that deliver measurable productivity gains across business functions. Our ap...

AI Deployment, MLOps & Edge AI

Centric moves AI from experimentation into controlled, production-ready environments. We specialize in deploying models,...

Generative AI & Knowledge Systems

Centric enables enterprises to adopt Generative AI responsibly, securely, and with measurable business value. Our focus ...

Computer Vision & Video Analytics

Centric enables organizations to convert camera data into actionable operational intelligence. Our Computer Vision & Vid...

Predictive & Decision AI (Custom ML/DL)

Centric builds predictive and decision intelligence solutions that help organizations anticipate outcomes, optimize oper...

Generative AI & Knowledge Systems for Smart Innovation

Business Outcomes

• Faster access to institutional knowledge
• Reduced support load and decision latency
• Standardized responses with policy compliance
• Higher productivity without custom search tooling
• Trustworthy responses grounded in organizational truth

Who This Is For

• Organizations with siloed or document-heavy operations
• Regulated industries requiring secure AI boundaries
• Enterprises seeking GenAI without public data exposure
• Leaders requiring value justification before scaling

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See How We’ve Helped Businesses Achieve Their Goals

Our marketing strategies don’t just look good on paper—they deliver real, measurable results. Explore our success stories to see how Centric has empowered businesses like yours to thrive.

Brand Identity

Website UI/UX Strategy

Product Information Management

Retail Strategy & Execution

Distribution Strategy & Execution

ViroMasks | Brand Launch and Growth - Quick Hyper Scale

SharePoint Intranet Development

Brand Identity

Website Development

ADMO | Creating a Connected Digital Workplace

UI/UX Design

Content Strategy

Website Development

Aptamil | Celebrating the Unconditional Bond

Brand Identity

Website Development

UI/UX Design

BIC Art Master | Empowering Creativity Across Borders

What Our Clients Say About Us

The team was flexible, attentive to the client's needs, and trustworthy. Centric's comprehensive, well-organized process and checklists were key elements of the project management approach.

Steve Louis

Senior Vice President - Promethean Energy

Centric has helped us achieve a 105% surge in conversions, a 47% decrease in cost per lead, an 8.58% conversion rate from paid advertising, and an ROI of 16.6 times

Bobby Grover

President - BigTex Storage

Centric delivered items on a lightning fast turnaround. They never once told us they couldn't do something, and always made it happen.

Rebecca Burley

HBMA

They came up with the requested solution with minimum to no materials available from our side.

Alberto Bianconi

General Manager - Omnialog

Their customer care and feedback research skills, and persistence in achieving great results were unique.

Amr Alkhatib

Brand Manager at Sharbatly Fruits

Centric delivered on time and also responded to everything we ever asked very promptly. Most of the time same day and if not within 24 hours they would respond.

Zakir Seyar

HRSS CPA

Tailored Marketing Solutions for Every Industry

No matter your sector, Centric delivers custom marketing strategies designed to meet your unique challenges and goals.

Oil, Gas and Renewables

Real Estate

Banking and Finance

Food and Beverage

Luxury Brands

Non-Profits

Travel and Tourism

Technology

Media and Entertainment

Automotive Industry

Our Thoughts

Frequently Asked Questions

Not necessarily - we select the right foundation model based on cost, control, and compliance.

No. It augments decision-making with faster access to knowledge.

Yes - via Azure, hybrid models, or edge deployments where required.

Only when scoped; this is not a dashboard or analytics initiative.

Creative Services

Web Design And Development

Design Services

Digital Transformation

Artificial Intelligence Services

Data & Analytics Services

Microsoft Cloud Solutions

SEO Services

SharePoint Consulting

Digital Marketing Services

B2B Marketing

Applicant Tracking Platform

Centric Governance Central

Sharepoint Intranet

Oil, Gas and Renewables

Automotive Industry

Food and Beverage

Real Estate

Travel and Tourism

Non-Profits

Media and Entertainment

Technology

Luxury Brands

Banking and Finance

Insights

News

Generative AI and Knowledge Systems for Customer & Users

Transform Enterprise Knowledge into AI-Driven Intelligence

Why Generative AI & Knowledge Systems Matter

LLM-Based Enterprise Solutions

Retrieval-Augmented Generation (RAG) Architectures

Knowledge Assistants & Document Intelligence

Secure, Governed GenAI Implementations

LLM-Based Enterprise Solutions

LLMs built for the enterprise - secure, contextual, and governed.

Domain-tuned models

Integration with ERP/CRM/KM platforms

Identity & access control enforcement

Enterprise-grade guardrails

Retrieval-Augmented Generation (RAG) Architectures

Ground AI responses in your organization’s approved knowledge.

Data ingestion and indexing

Embedding models and retrieval stores

Context injection and re-ranking

Source-citation and traceability

Knowledge Assistants & Document Intelligence

AI that understands your documentation and answers with evidence.

Enterprise knowledge Q&A

Policy and SOP assistance

Summarization, extraction & classification

Jurisdiction- and compliance-aware responses

Secure, Governed GenAI Implementations

Responsible AI as a requirement - not an afterthought.

Role-based access and security controls

Data residency, sovereignty, encryption

Risk, model drift & policy governance

Regulatory alignment and auditability

How We Work

Assess & Architect

Prototype & Validate

Deploy & Govern

Start with Secure, Responsible Adoption

End-to-End Generative AI & Knowledge System Services

Intelligent Automation & Agentic AI Workflows

AI Strategy & Use-Case Discovery

Conversational AI & Copilot Solutions

AI Deployment, MLOps & Edge AI

Generative AI & Knowledge Systems

Computer Vision & Video Analytics

Predictive & Decision AI (Custom ML/DL)

Generative AI & Knowledge Systems for Smart Innovation

Business Outcomes

Who This Is For

See How We’ve Helped Businesses Achieve Their Goals

ViroMasks | Brand Launch and Growth - Quick Hyper Scale

ADMO | Creating a Connected Digital Workplace

Aptamil | Celebrating the Unconditional Bond

BIC Art Master | Empowering Creativity Across Borders

What Our Clients Say About Us

The team was flexible, attentive to the client's needs, and trustworthy. Centric's comprehensive, well-organized process and checklists were key elements of the project management approach.