6D Process
Centric Six D process involves a systematic approach to designing, coding, testing, and deploying software or digital solutions, ensuring efficient collaboration, iterative improvements, and adherence to project goals and requirements.
Digital Transformation Consultant & Enterprise Technology Agency
Our enterprise digital transformation services empower businesses to unlock operational efficiency, govern data at scale, and deploy intelligent applications that replace manual processes. We implement PIM and DAM systems to centralise your content and product data, establish Master Data Management frameworks to create reliable golden records, and build bespoke enterprise applications and customer portals tailored to your exact business model. From strategy to go-live, we're your digital transformation consultant partner.
PIM Implementation & Product Data Management Services
With our Pimcore-powered product information management solutions, we bring order to complexity centralizing thousands of SKUs, automating data enrichment, and ensuring every sales channel receives accurate, consistent, and market-ready product content. From ERP integration to omnichannel publishing, Centric handles the full PIM implementation lifecycle for US enterprise retailers, manufacturers, and distributors.
Seamless Pimcore implementation and PIM integration with eCommerce platforms, ERPs, CRMs, and third-party applications deployed on-premise or as PaaS to fit your infrastructure.
A single, centralized repository one source of truth for all product data across every channel, team, and market. Eliminate fragmented spreadsheets and siloed system records.
Logical, scalable product categorization that enhances searchability, faceted filtering, and customer experience aligned to your catalog structure and industry standards.
Deliver accurate, enriched product information to Amazon, Walmart, Google Shopping, your eCommerce site, mobile apps, and print catalogs automatically, from one source.
Automate product data approvals, updates, quality checks, and compliance reviews with Pimcore's rule-based workflow engine reducing manual errors and processing time.
Adapt product content for regional markets language translation (AI-assisted), measurement conversions, compliance adjustments, and cultural sensitivity across all distribution channels
Real-time monitoring of product data completeness, accuracy, and compliance with error detection, duplicate flagging, and enrichment scoring to keep your catalog publication-ready.
Digital Asset Management
Centric's Pimcore-powered DAM implementation gives enterprises a centralised, searchable repository for every brand asset images, videos, documents, 3D files, and creative source files with AI-powered tagging, rights management, and multi-market distribution built in. Our digital asset management services eliminate the duplicate files, rights violations, and "where is that asset?" productivity drain that plague organisations managing content at scale.
We integrate your DAM system with your existing CMS, eCommerce platform, PIM, and marketing automation tools creating a single source of truth for all digital assets that flows automatically to every channel without manual re-uploading.
We deploy AI classification models that automatically tag and categorise assets at ingestion analysing image content, colour, subject, product category, and usage context dramatically reducing manual metadata curation time while improving search accuracy.
Our DAM search implementation enables instant retrieval of the exact asset version, format, and rights status your team needs across languages, markets, and asset types through a faceted metadata search interface that eliminates the shared-drive folder maze.
For brands operating across multiple markets and languages, we configure DAM workflows that manage regional variants, localised versions, and market-specific usage rights from a single controlled master library maintaining global consistency without restricting local adaptation.
We configure granular usage rights, expiry workflows, and licensing metadata within your DAM ensuring every asset used internally or externally is within its permitted scope, with automated alerts before licences lapse and audit trails for compliance reporting.
MDM Implementation & Master Data Management Services
We turn scattered, slow, error-prone data into governed golden records that move at business speed. Our MDM implementation services establish the data domains, governance models, quality rules, and hub architecture that give every system in your enterprise ERP, CRM, commerce, analytics a single, reliable source of truth. Whether you're building your first MDM programme or rescuing a failed one, we start with impact and build for scale.
We assess your current data landscape, identify high-impact domains, align leadership on priorities, and produce a phased MDM roadmap designed to prove value quickly before committing to the full programme investment.
We define the policies, roles, decision rights, and escalation cadences that keep your master data clean and trusted over time building a sustainable data governance operating model that doesn't collapse when the implementation team leaves.
We design canonical data models, durable entity identifiers, and domain hierarchies that every system in your ecosystem can interpret and consume creating the structural foundation that makes integration reliable rather than fragile.
We implement automated data quality rules, match/merge logic, deduplication processes, and exception management workflows that intercept bad data at ingestion before it propagates across downstream systems and costs your business decisions made on incorrect information.
We configure your MDM hub whether Pimcore, Informatica, Reltio, or a custom-built solution including domain setup, business rules, workflow approvals, and user role management; then manage the go-live process with structured data migration, parallel running, and cutover planning.
We deliver governed golden records to every consuming system in your enterprise ERP, CRM, eCommerce platform, BI tools, and analytics infrastructure through API-based integration patterns that maintain data integrity across the full ecosystem.
Bespoke Application Development & Custom Enterprise Software
Off-the-shelf software was built for the average business not yours. Our bespoke application development services build exactly what your operations require: custom workflow engines, AI-powered decision tools, and enterprise-grade platforms built from the ground up after deep analysis of your processes, integrations, and growth trajectory. We've built bespoke applications for clients across energy, healthcare, retail, and financial services.
We leverage BPM frameworks to build intelligent, process-driven applications that automate multi-step approval workflows, enforce compliance checkpoints, reduce manual handoffs, and provide real-time operational visibility replacing email chains and spreadsheet workarounds with governed, auditable digital processes.
We design custom generative AI applications that automate content generation, accelerate decision-making, and surface intelligent recommendations trained on your proprietary data and integrated into your existing workflows. From internal knowledge bases to customer-facing AI assistants, we deploy generative AI where it creates measurable operational value.
We architect enterprise-grade applications from first principles covering requirements analysis, system architecture, security design, API integration, and scalability planning tailored to your specific regulatory environment, user base, and technology ecosystem. Built once, maintained to grow.
Customer Portal Development & Self-Service Platform Design
Our customer portal development services transform transactional relationships into self-service digital experiences giving your customers control over their accounts, billing, service requests, and support interactions without requiring your team to be involved in every touchpoint. The result: reduced support costs, higher customer satisfaction, and a digital channel that scales without headcount.
Secure self-service account dashboards that let customers manage their own profiles, contact details, subscription settings, order history, and document access reducing inbound support volume and giving customers the control they expect from a modern digital experience.
We build integrated billing dashboards with self-service invoice access, payment history, multi-currency support, and secure card management reducing accounts receivable friction and giving customers a transparent, frictionless way to manage their financial relationship with you.
We streamline customer service requests through automated ticketing, real-time status tracking, and intelligent escalation workflows eliminating email black holes and giving both customers and service teams a clear, auditable record of every interaction.
We build customer portals as fully responsive web applications with dedicated native or progressive web app experiences for mobile ensuring your self-service capabilities are available to customers wherever they are, on the device they use most.
Our Case Studies
Frequently Asked Questions
Digital Transformation Services help businesses evolve by strategically leveraging technology to streamline operations, improve data governance, automate manual processes, and create more responsive customer experiences. The specific benefit depends on where your organisation is in its digital maturity from implementing your first PIM system to deploying generative AI applications across enterprise workflows.
At Centric, we specialise in B2B digital transformation — providing customised data management, enterprise application, and customer portal solutions that fit the complexity of B2B commercial relationships. We understand multi-tier supply chains, complex approval workflows, account-based sales processes, and the compliance requirements typical of enterprise B2B environments.
Enterprise digital transformation delivers several compounding advantages: the ability to adapt quickly to market change using real-time data, a reduction in operational cost through process automation, improved data quality that makes every business decision more reliable, and a digital experience layer that retains customers and partners through self-service capability rather than high-touch manual support.
As a digital transformation agency headquartered in Houston, TX, Centric works with US enterprises across energy, healthcare, financial services, and retail to implement practical, scalable technology solutions. Our Houston base means we operate within US business hours and understand the regulatory and operational context of US markets while our global delivery capability gives us the technical resource depth to handle complex, multi-market programmes.
Product transformation including PIM implementation, product taxonomy design, and omnichannel publishing infrastructure is often the highest-ROI starting point for retail and manufacturing digital transformation. When your product data is clean, centralised, and governed, every downstream system from eCommerce to ERP to marketing automation performs better. We frequently recommend beginning digital transformation programmes with a PIM or MDM implementation as the data foundation for everything that follows.
Digital business transformation services improve organisational agility, optimise operational processes, and provide the data foundation for better decisions at every level of the business. Specific benefits include reduced time-to-market for new products, lower customer service cost through self-service portals, improved data quality across ERP and CRM systems, and the ability to deploy AI-powered tools on top of governed, trustworthy data.
Centric's marketing transformation services apply data-driven automation, personalisation technology, and content infrastructure including DAM and PIM to help businesses increase campaign velocity, improve brand consistency, and reach more market segments without proportionally increasing headcount. The result is a marketing function that scales with your ambition rather than your team size.
Centric's client transformation work focuses on redesigning how your customers interact with your business digitally through customer portals, self-service billing, service request management, and personalised digital experiences. The goal is to move from high-touch, manual client management to scalable, data-driven digital relationships that improve satisfaction while reducing service cost.
Yes. Centric is a leading business transformation agency in Houston, offering digital transformation solutions for large enterprises across energy, financial services, healthcare, and retail. We have experience managing complex, multi-stakeholder transformation programmes that require enterprise governance, phased delivery, and integration with established legacy systems.
Centric's eCommerce digital transformation services focus on optimising your online retail platforms from the data layer up. From website redesign and PIM implementation to eCommerce portal development, personalisation infrastructure, and omnichannel publishing workflows — we transform the technology, data, and processes that power your online channel.
