Empower Users. Streamline Operations. Elevate Experiences.

Our self-service portals are built to put control in your customers' hands while optimizing your operational efficiency. Whether it’s managing subscriptions, making secure payments, or tracking service requests, we create intuitive, scalable solutions that work across web and mobile. With AI-driven customer support, routine queries are resolved instantly, freeing up your teams to focus on high-value interactions.


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Overview of the Services

Empower your customers with self-service portals that enhance convenience, improve efficiency, and reduce support costs; delivering unified experiences across web and mobile.


Customer Account Management

Enable customers to manage their accounts effortlessly with secure logins, profile updates, and subscription controls; all in one place.

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Online Payments and Billing

Simplify transactions with a user-friendly billing dashboard, self-service options, and multi-currency support; reducing service calls and improving customer satisfaction.

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Service Requests

Simplify service requests with automated ticketing, real-time tracking, and seamless escalation for faster resolutions.

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Web & Mobile

Deliver a fully integrated mobile experience with a dedicated app and API-powered connectivity, ensuring real-time access to self-service features on any device.

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From secure payments to AI-driven support, our self-service portals reduce friction, automate workflows, and put users in control resulting in enhanced customer satisfaction and optimized business operations.


Customer Account Management

Personalized Access, Total Control.

Give your customers complete visibility into their accounts with an intuitive dashboard. From updating personal information to managing subscriptions, we create secure and user-friendly portals that empower customers to take control of their interactions with your brand.


Personalized Dashboards

Customizable views for users to access relevant information quickly.

Profile Management

Allow users to update details and manage subscriptions in real time.

Multi-Factor Authentication

Secure access with industry-leading authentication measures.

Role-Based Access

Different access levels for different user types.

Online Payments and Billing

Seamless Transactions. Integrated. Effortless.

Our hosted payment solutions integrate seamlessly with your ERP, enabling customers to manage invoices, subscriptions, and payments independently. By reducing dependency on customer service teams, businesses save time while enhancing user experience. With multilingual and multi-currency capabilities, we ensure a smooth billing experience, no matter where your customers are.


Easy-to-Use Billing Dashboard

A customer hub for tracking payments, invoices, and subscriptions.

Self-Service Billing Management

Let customers update payment methods, view statements, and handle disputes effortlessly.

Reduce Service Calls

Empower customers to manage their accounts without constant support.

Multi-Lingual & Multi-Currency

Adapt billing to different demographics with localized payment experiences.

Service Requests

Instantly Request and Track Services.

Our service request interface allow users to submit, track, and escalate requests effortlessly. With deep integrations into your case trcking system; right teams are assigned to the right tasks, ensuring quick and efficient resolutions.


Self-Service

Users submit and track requests without human intervention.

Live Status Updates

Customers stay informed with real-time tracking and email or sms updates.

Access & Security

Access management ensures the customer have only the rights to update the fields they are authorized to update.

Feedback Management

Measure service efficiency through customer feedback.

Web & Mobile

Seamless Access. Anytime. Anywhere.

Our solution extends your self-service portal into a dedicated mobile app, seamlessly integrated with your systems via APIs and headless content management. Whether managing accounts, submitting service requests, or making payments, users experience a fast, frictionless interface tailored for any device. With real-time data synchronization and push notifications, customers stay connected and in control.


Headless Content Architecture

Ensures fast performance and dynamic content delivery across platforms.

Hybrid or Native

Mobile apps can be delivered either as Native Apps or Hybrid; so one code-base manages both Android and iOS.

Push Notifications

Keeps users informed with instant updates and reminders.

Location Data

Provide users better services by mapping using their current location.

Empower Your Customers. Simplify Your Operations.

Centric builds intuitive self-service portals that put customers in control while reducing operational load. Secure, scalable, and integrated; our solutions enhance efficiency and elevate customer satisfaction.


Intuitive Customer Journeys

We design self-service portals with a frictionless user experience, ensuring customers can navigate, request services, and manage their accounts effortlessly.

Fully Integrated Solutions

Our portals connect seamlessly with your ERP, CRM, and third-party applications using API-driven integrations, ensuring real-time data flow and accuracy.

Scalable and Future-Ready

With robust security protocols, multi-layered authentication, and micro-services scalability, we build platforms that grow with your business while keeping customer data secure.

Proven Expertise

With years of experience in enterprise technology, Centric has built customer portals for multi-billion USD generating organizations across the globe.

Agile Delivery

Not exactly sure what you would like as the final product ? We have retainer options to work with your budgets.

Empower Your Customers with Self-Service

Create seamless, secure, and intuitive portals that enhance customer experience and reduce support overhead. Ready to build yours?

What Our Clients Say About Us

They came up with the requested solution with minimum to no materials available from our side.

Alberto Bianconi

General Manager at Omnialog

Their customer care and feedback research skills, and persistence in achieving great results were unique.

Amr Alkhatib

Brand Manager at Sharbatly Fruits

Centric delivered on time and also responded to everything we ever asked very promptly. Most of the time same day and if not within 24 hours they would respond.

Zakir Seyar

HRSS CPA

Centric delivered items on a lightning fast turnaround. They never once told us they couldn't do something, and always made it happen.

Rebecca Burley

HBMA

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No matter your sector, Centric delivers custom marketing strategies designed to meet your unique challenges and goals.

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Frequently Asked Questions

A secure portal is a centralized platform designed to enable safe data sharing and collaboration among teams, partners, and clients, while protecting sensitive information with advanced security measures.

Centric delivers tailored secure portal solutions that prioritize data security, seamless integration, and enhanced collaboration. Our expertise ensures your portal is scalable, user-friendly, and aligned with your business needs.

Secure portals provide centralized access to shared data and workflows, allowing authorized users to collaborate in real-time while maintaining strict control over sensitive information.

Yes, Centric specializes in integrating secure portals with tools like CRMs, ERPs, and project management systems, creating a seamless and efficient workflow.

Development timelines vary depending on complexity, but most secure portals are completed within 3–6 months. Centric provides a clear project timeline during the discovery phase.

Our portals include features like data encryption, role-based access control, secure authentication methods, and compliance with standards like GDPR and HIPAA.

Yes, Centric’s secure portal solutions are designed to meet industry regulations such as GDPR, HIPAA, and CCPA, ensuring your data management practices are compliant.

Absolutely. Centric provides ongoing maintenance, updates, and security monitoring to ensure your secure portal remains reliable and up-to-date.

Contact us
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Spanning 8 cities worldwide and with partners in 100 more, we're your local yet global agency.

Fancy a coffee, virtual or physical? It's on us – let's connect!

Contact us
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Spanning 8 cities worldwide and with partners in 100 more, we're your local yet global agency.

Fancy a coffee, virtual or physical? It's on us – let's connect!