Empower Your Customers with Self-Service
Create seamless, secure, and intuitive portals that enhance customer experience and reduce support overhead. Ready to build yours?
Empower Users. Streamline Operations. Elevate Experiences.
Our self-service portals are built to put control in your customers' hands while optimizing your operational efficiency. Whether it’s managing subscriptions, making secure payments, or tracking service requests, we create intuitive, scalable solutions that work across web and mobile. With AI-driven customer support, routine queries are resolved instantly, freeing up your teams to focus on high-value interactions.
Overview of the Services
Empower your customers with self-service portals that enhance convenience, improve efficiency, and reduce support costs; delivering unified experiences across web and mobile.
Customer Account Management
Enable customers to manage their accounts effortlessly with secure logins, profile updates, and subscription controls; all in one place.
Online Payments and Billing
Simplify transactions with a user-friendly billing dashboard, self-service options, and multi-currency support; reducing service calls and improving customer satisfaction.
Service Requests
Simplify service requests with automated ticketing, real-time tracking, and seamless escalation for faster resolutions.
Web & Mobile
Deliver a fully integrated mobile experience with a dedicated app and API-powered connectivity, ensuring real-time access to self-service features on any device.
From secure payments to AI-driven support, our self-service portals reduce friction, automate workflows, and put users in control resulting in enhanced customer satisfaction and optimized business operations.
Customer Account Management
Personalized Access, Total Control.
Give your customers complete visibility into their accounts with an intuitive dashboard. From updating personal information to managing subscriptions, we create secure and user-friendly portals that empower customers to take control of their interactions with your brand.
Personalized Dashboards
Customizable views for users to access relevant information quickly.
Profile Management
Allow users to update details and manage subscriptions in real time.
Multi-Factor Authentication
Secure access with industry-leading authentication measures.
Role-Based Access
Different access levels for different user types.
Online Payments and Billing
Seamless Transactions. Integrated. Effortless.
Our hosted payment solutions integrate seamlessly with your ERP, enabling customers to manage invoices, subscriptions, and payments independently. By reducing dependency on customer service teams, businesses save time while enhancing user experience. With multilingual and multi-currency capabilities, we ensure a smooth billing experience, no matter where your customers are.
Easy-to-Use Billing Dashboard
A customer hub for tracking payments, invoices, and subscriptions.
Self-Service Billing Management
Let customers update payment methods, view statements, and handle disputes effortlessly.
Reduce Service Calls
Empower customers to manage their accounts without constant support.
Multi-Lingual & Multi-Currency
Adapt billing to different demographics with localized payment experiences.
Service Requests
Instantly Request and Track Services.
Our service request interface allow users to submit, track, and escalate requests effortlessly. With deep integrations into your case trcking system; right teams are assigned to the right tasks, ensuring quick and efficient resolutions.
Self-Service
Users submit and track requests without human intervention.
Live Status Updates
Customers stay informed with real-time tracking and email or sms updates.
Access & Security
Access management ensures the customer have only the rights to update the fields they are authorized to update.
Feedback Management
Measure service efficiency through customer feedback.
Web & Mobile
Seamless Access. Anytime. Anywhere.
Our solution extends your self-service portal into a dedicated mobile app, seamlessly integrated with your systems via APIs and headless content management. Whether managing accounts, submitting service requests, or making payments, users experience a fast, frictionless interface tailored for any device. With real-time data synchronization and push notifications, customers stay connected and in control.
Headless Content Architecture
Ensures fast performance and dynamic content delivery across platforms.
Hybrid or Native
Mobile apps can be delivered either as Native Apps or Hybrid; so one code-base manages both Android and iOS.
Push Notifications
Keeps users informed with instant updates and reminders.
Location Data
Provide users better services by mapping using their current location.
Empower Your Customers. Simplify Your Operations.
Centric builds intuitive self-service portals that put customers in control while reducing operational load. Secure, scalable, and integrated; our solutions enhance efficiency and elevate customer satisfaction.
Intuitive Customer Journeys
We design self-service portals with a frictionless user experience, ensuring customers can navigate, request services, and manage their accounts effortlessly.
Fully Integrated Solutions
Our portals connect seamlessly with your ERP, CRM, and third-party applications using API-driven integrations, ensuring real-time data flow and accuracy.
Scalable and Future-Ready
With robust security protocols, multi-layered authentication, and micro-services scalability, we build platforms that grow with your business while keeping customer data secure.
Proven Expertise
With years of experience in enterprise technology, Centric has built customer portals for multi-billion USD generating organizations across the globe.
Agile Delivery
Not exactly sure what you would like as the final product ? We have retainer options to work with your budgets.
Empowering Businesses with Bespoke Digital Transformation Solutions
From SMBs to enterprises, our tailored services empower businesses to embrace innovation, streamline operations, and thrive in a digital-first world.
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Frequently Asked Questions
A secure portal is a centralized platform designed to enable safe data sharing and collaboration among teams, partners, and clients, while protecting sensitive information with advanced security measures.
Centric delivers tailored secure portal solutions that prioritize data security, seamless integration, and enhanced collaboration. Our expertise ensures your portal is scalable, user-friendly, and aligned with your business needs.
Secure portals provide centralized access to shared data and workflows, allowing authorized users to collaborate in real-time while maintaining strict control over sensitive information.
Yes, Centric specializes in integrating secure portals with tools like CRMs, ERPs, and project management systems, creating a seamless and efficient workflow.
Development timelines vary depending on complexity, but most secure portals are completed within 3–6 months. Centric provides a clear project timeline during the discovery phase.
Our portals include features like data encryption, role-based access control, secure authentication methods, and compliance with standards like GDPR and HIPAA.
Yes, Centric’s secure portal solutions are designed to meet industry regulations such as GDPR, HIPAA, and CCPA, ensuring your data management practices are compliant.
Absolutely. Centric provides ongoing maintenance, updates, and security monitoring to ensure your secure portal remains reliable and up-to-date.
