Intelligent Automation & Agentic AI Workflows For Enterprise Outcomes

Agentic AI That Executes Tasks, Not Just Answers Questions

Centric delivers intelligent automation solutions powered by agentic AI that can plan tasks, execute actions, and orchestrate workflows across enterprise systems. This is automation elevated: AI that acts with context, uses tools, triggers workflows, makes decisions with guardrails, and escalates to humans when required.

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Why Agentic AI Matters

Traditional automation stops at predefined rules. Agentic AI moves beyond task execution, operating as a scalable workforce that:

• Interprets instructions

• Chooses the right system or tool

• Executes actions and verifies output

• Escalates when human validation is needed

This bridges the gap between automation and decisioning, enabling dynamic workflows that adjust based on context.

Agentic AI & Task Orchestration

Autonomous AI that coordinates tasks across systems, including routing, scheduling, triggering actions, and engaging APIs.

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AI-Driven Process & Decision Automation

Intelligence for approvals, prioritization, routing, escalation, and KPI-aligned decisions.

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Enterprise System Integration (ERP, CRM, LOB)

Deep workflow connectivity with finance, supply chain, HR, ITSM, CRM, and operational platforms.

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Secure, Governed GenAI Implementations

Enterprise security, identity control, data boundaries, compliance, risk evaluation, and responsible AI.

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Governed Human-in-the-Loop Workflows

Oversight and validation checkpoints for regulated environments, ensuring humans supervise decisions where risk or policy demands.

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Agentic AI & Task Orchestration

AI that operates like a digital workforce.

Multi-step task planning & execution

Leveraging intelligent automation and agentic AI to efficiently plan and execute multi-step tasks, optimizing workflows and enhancing productivity across complex processes.

Cross-system workflow routing

Enabling seamless routing of workflows across multiple systems using intelligent automation and agentic AI, ensuring smooth data flow and efficient task execution across diverse platforms.

Tool and API usage with identity controls

Integrating intelligent automation and agentic AI with robust identity controls to securely manage tool and API access, ensuring authorized usage and compliance across systems.

Trigger, schedule, and action pipelines

Automating the triggering, scheduling, and execution of workflows with intelligent automation and agentic AI, streamlining processes and ensuring timely actions across pipelines.

AI-Driven Process & Decision Automation

Decision intelligence embedded into workflows.

Policy- and rule-governed decisions

Leveraging intelligent automation and agentic AI to make decisions based on predefined policies and rules, ensuring consistent, compliant, and efficient operations across workflows.

Scoring, prioritization & escalation

Utilizing intelligent automation and agentic AI to score, prioritize, and escalate tasks dynamically, ensuring timely attention to high-priority issues and optimal resource allocation.

SLA-aware routing and intervention triggers

Implementing intelligent automation and agentic AI to route tasks based on service level agreements (SLAs) and trigger timely interventions, ensuring compliance and minimizing delays.

Approval cycles with enforcement

Streamlining approval cycles with intelligent automation and agentic AI, enforcing compliance and ensuring timely, consistent decision-making across organizational processes.

Enterprise System Integration (ERP, CRM, LOB)

Automation that lives inside real business systems.

SAP, Oracle, Dynamics, Salesforce, ServiceNow

Integrating intelligent automation and agentic AI with leading enterprise platforms like SAP, Oracle, Dynamics, Salesforce, and ServiceNow to optimize workflows and enhance system efficiency across business functions.

Finance, supply chain & customer ops automation

Leveraging intelligent automation and agentic AI to streamline finance, supply chain, and customer operations, driving efficiency, reducing costs, and enhancing decision-making across these critical business functions.

API, connector & event-driven integration

Enabling seamless integration with intelligent automation and agentic AI through APIs, connectors, and event-driven architecture, enhancing data flow and process synchronization across diverse systems.

Secure credential & identity enforcement

Implementing intelligent automation and agentic AI to enforce secure credentialing and identity management, ensuring compliant and protected access across systems and workflows.

Secure, Governed GenAI Implementations

Responsible AI as a requirement - not an afterthought.

We define governance models, controls, and gated access to ensure safe, compliant adoption.

Role-based access and security controls

Leveraging intelligent automation and agentic AI to enforce role-based access and robust security controls, ensuring secure, compliant, and efficient management of user permissions across workflows.

Data residency, sovereignty, encryption

Ensuring compliance with data residency and sovereignty laws through intelligent automation, while employing encryption to safeguard sensitive information across workflows and systems.

Risk, model drift & policy governance

Mitigating risks, managing model drift, and enforcing policy governance with intelligent automation and agentic AI to maintain compliance, accuracy, and control across evolving workflows.

Regulatory alignment and auditability

Ensuring intelligent automation and agentic AI workflows align with regulatory requirements while providing full auditability for transparent, compliant, and accountable operations.

Governed Human-in-the-Loop Workflows

Automation without loss of accountability.

Controlled decision checkpoints

Implementing intelligent automation and agentic AI to create controlled decision checkpoints, ensuring accurate, compliant, and timely decision-making throughout automated workflows.

Override & escalation workflows

Designing intelligent automation and agentic AI workflows to enable seamless overrides and escalations, ensuring timely intervention and resolution of critical issues across processes.

Risk-managed automation in regulated sectors

Implementing intelligent automation and agentic AI in regulated sectors with built-in risk management frameworks, ensuring compliance and mitigating potential risks in critical operations.

Chain-of-custody for decisions & approvals

Establishing a secure and traceable chain-of-custody for decisions and approvals with intelligent automation and agentic AI, ensuring accountability and transparency across workflows.

How We Work

Centric specializes in Intelligent Automation and Agentic AI Workflows, empowering businesses to streamline operations and enhance decision-making. With our cutting-edge AI and automation solutions, we help businesses reduce manual tasks, improve efficiency, and boost overall productivity. Our team’s deep expertise in AI technologies and workflow automation ensures that your business can seamlessly integrate intelligent systems for optimized performance. Partner with Centric to unlock the full potential of automation and AI for lasting business success.

Map & Model the Workflow

Identify task ownership, decision points, escalation needs, and automation candidates.

Build the Agentic Execution Layer

Configure AI agents, connectors, identity controls, and orchestration logic.

Deploy & Govern

Roll out with monitoring, HITL oversight, and controlled expansion to adjacent workflows.

Scale Execution with Agentic AI, Not More Headcount

Engage Centric to design, deploy, and operationalize agentic AI workflows that automate decisions and actions with governance, oversight, and enterprise-grade integration.

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Comprehensive Intelligent Automation & AI Workflows

Centric offers a complete range of Intelligent Automation and Agentic AI Workflow solutions that enhance operational efficiency and decision-making capabilities. Our services cover everything from workflow automation to AI-driven systems tailored to your specific business needs. With our expertise, we help businesses integrate cutting-edge technologies to streamline processes, reduce costs, and improve overall productivity.

Intelligent Automation & Agentic AI Workflows

Centric delivers intelligent automation solutions powered by agentic AI that can plan tasks, execute actions, and orches...

AI Strategy & Use-Case Discovery

Centric helps organizations move from exploratory AI conversations to a structured, ROI‑driven adoption plan. Our AI Str...

Conversational AI & Copilot Solutions

Centric designs conversational AI solutions that deliver measurable productivity gains across business functions. Our ap...

AI Deployment, MLOps & Edge AI

Centric moves AI from experimentation into controlled, production-ready environments. We specialize in deploying models,...

Generative AI & Knowledge Systems

Centric enables enterprises to adopt Generative AI responsibly, securely, and with measurable business value. Our focus ...

Computer Vision & Video Analytics

Centric enables organizations to convert camera data into actionable operational intelligence. Our Computer Vision & Vid...

Predictive & Decision AI (Custom ML/DL)

Centric builds predictive and decision intelligence solutions that help organizations anticipate outcomes, optimize oper...

Intelligent Automation & AI Workflows for Business Efficiency

Business Outcomes

• Reduced operational drag and manual processing
• Faster cycle time from request to resolution
• Scalable execution layer without headcount scaling
• Risk-controlled automation for compliance-heavy sectors
• AI that acts, not just answers

Who This Is For

• Organizations with workflow bottlenecks or ticket backlogs
• ERP/CRM-heavy environments seeking cross-system automation
• Industries requiring oversight: finance, energy, healthcare, gov
• Teams exploring autonomous AI but requiring governance

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See How We’ve Helped Businesses Achieve Their Goals

Our marketing strategies don’t just look good on paper—they deliver real, measurable results. Explore our success stories to see how Centric has empowered businesses like yours to thrive.

Brand Identity

Website UI/UX Strategy

Product Information Management

Retail Strategy & Execution

Distribution Strategy & Execution

ViroMasks | Brand Launch and Growth - Quick Hyper Scale

SharePoint Intranet Development

Brand Identity

Website Development

ADMO | Creating a Connected Digital Workplace

UI/UX Design

Content Strategy

Website Development

Aptamil | Celebrating the Unconditional Bond

Brand Identity

Website Development

UI/UX Design

BIC Art Master | Empowering Creativity Across Borders

What Our Clients Say About Us

The team was flexible, attentive to the client's needs, and trustworthy. Centric's comprehensive, well-organized process and checklists were key elements of the project management approach.

Steve Louis

Senior Vice President - Promethean Energy

Centric has helped us achieve a 105% surge in conversions, a 47% decrease in cost per lead, an 8.58% conversion rate from paid advertising, and an ROI of 16.6 times

Bobby Grover

President - BigTex Storage

Centric delivered items on a lightning fast turnaround. They never once told us they couldn't do something, and always made it happen.

Rebecca Burley

HBMA

They came up with the requested solution with minimum to no materials available from our side.

Alberto Bianconi

General Manager - Omnialog

Their customer care and feedback research skills, and persistence in achieving great results were unique.

Amr Alkhatib

Brand Manager at Sharbatly Fruits

Centric delivered on time and also responded to everything we ever asked very promptly. Most of the time same day and if not within 24 hours they would respond.

Zakir Seyar

HRSS CPA

Tailored Marketing Solutions for Every Industry

No matter your sector, Centric delivers custom marketing strategies designed to meet your unique challenges and goals.

Oil, Gas and Renewables

Real Estate

Banking and Finance

Food and Beverage

Luxury Brands

Non-Profits

Travel and Tourism

Technology

Media and Entertainment

Automotive Industry

Our Thoughts

Frequently Asked Questions

No. This is AI that plans and executes tasks with context.

No. It augments teams and shifts humans into oversight and validation.

Yes-via connectors, API access, and identity-governed interaction.

Yes. Governance, HITL controls, and data boundaries are built in.

Creative Services

Web Design And Development

Design Services

Digital Transformation

Artificial Intelligence Services

Data & Analytics Services

Microsoft Cloud Solutions

SEO Services

SharePoint Consulting

Digital Marketing Services

B2B Marketing

Applicant Tracking Platform

Centric Governance Central

Sharepoint Intranet

Oil, Gas and Renewables

Automotive Industry

Food and Beverage

Real Estate

Travel and Tourism

Non-Profits

Media and Entertainment

Technology

Luxury Brands

Banking and Finance

Insights

News

Intelligent Automation & Agentic AI Workflows For Enterprise Outcomes

Agentic AI That Executes Tasks, Not Just Answers Questions

Why Agentic AI Matters

Agentic AI & Task Orchestration

AI-Driven Process & Decision Automation

Enterprise System Integration (ERP, CRM, LOB)

Secure, Governed GenAI Implementations

Governed Human-in-the-Loop Workflows

Agentic AI & Task Orchestration

AI that operates like a digital workforce.

Multi-step task planning & execution

Cross-system workflow routing

Tool and API usage with identity controls

Trigger, schedule, and action pipelines

AI-Driven Process & Decision Automation

Decision intelligence embedded into workflows.

Policy- and rule-governed decisions

Scoring, prioritization & escalation

SLA-aware routing and intervention triggers

Approval cycles with enforcement

Enterprise System Integration (ERP, CRM, LOB)

Automation that lives inside real business systems.

SAP, Oracle, Dynamics, Salesforce, ServiceNow

Finance, supply chain & customer ops automation

API, connector & event-driven integration

Secure credential & identity enforcement

Secure, Governed GenAI Implementations

Responsible AI as a requirement - not an afterthought.

Role-based access and security controls

Data residency, sovereignty, encryption

Risk, model drift & policy governance

Regulatory alignment and auditability

Governed Human-in-the-Loop Workflows

Automation without loss of accountability.

Controlled decision checkpoints

Override & escalation workflows

Risk-managed automation in regulated sectors

Chain-of-custody for decisions & approvals

How We Work

Map & Model the Workflow

Build the Agentic Execution Layer

Deploy & Govern

Scale Execution with Agentic AI, Not More Headcount

Comprehensive Intelligent Automation & AI Workflows

Intelligent Automation & Agentic AI Workflows

AI Strategy & Use-Case Discovery

Conversational AI & Copilot Solutions

AI Deployment, MLOps & Edge AI

Generative AI & Knowledge Systems

Computer Vision & Video Analytics

Predictive & Decision AI (Custom ML/DL)

Intelligent Automation & AI Workflows for Business Efficiency

Business Outcomes

Who This Is For